My stay at Park Hyatt Zurich was nearly perfect. The location is fantastic, being close to Bahnhofstrasse and Zurich's lake, which made exploring the city effortless. The room was spacious and luxuriously decorated, although I noticed some dated furniture. The staff were really good, particularly the breakfast team and the concierge. They made my experience nice, but I was disappointed that, as a Hyatt Globalist, I wasn't offered an upgrade even though there was availability during my check-in.
Rooms
8.0
The room was spacious and well-appointed, providing a comfortable retreat. However, I found some furniture a bit dated, which could use an update.
Service
8.0
Service was excellent, with staff like the breakfast team and concierges being particularly attentive. The front desk was good but let down by not honoring my upgrade benefit as a Globalist member.
Location
10.0
The hotel's location is perfect for anyone wanting easy access to shopping and dining near the city center. It was a short walk to Zurich's lake, which was great for leisurely strolls.
Dining
10.0
Dining at Parkhuus was superb, with an impressive breakfast buffet and great service. The quality of food and beverages throughout my stay was amazing.
Facilities
8.0
The hotel provided excellent facilities, including efficient room service, well-equipped gym, and an inviting lounge. However, I did encounter a minor issue with the delayed delivery of an iron.
Jonathan
United Kingdom,
January
2025
7.2/10
My experience at Park Hyatt Zurich was a mixed bag. On one hand, the rooms were luxurious and spacious, making my stay comfortable, and the hotel's location was incredibly convenient. However, the service felt subpar for a five-star hotel, with a few mishaps that detracted from my overall satisfaction during my stay.
Rooms
9.0
The room was spacious and clean, with comfortable beds and elegant decor, providing a nice retreat after exploring Zurich.
Service
5.0
While some staff members were pleasant, I faced challenges with communication and responsiveness, particularly regarding my requests for airport transfer and assistance during my stay.
Location
9.0
The hotel's location is prime, situated right near Bahnhofstrasse and Lake Zurich, making it easy to explore the city and access various attractions.
Dining
8.0
I enjoyed the breakfast buffet, which was varied and fresh, though at times it felt a bit disorganized in service when ordering specific items.
Facilities
7.0
The hotel features good facilities, including a well-equipped gym and fast internet, but some amenities like room service could benefit from better organization.
Victoria
United Kingdom,
January
2025
6.0/10
My stay at Park Hyatt Zurich was a mixture of highs and lows. The hotel boasts a great location near the shopping area and Lake Zurich, and the room itself was spacious and impeccably clean. However, the service left much to be desired, particularly during our transportation arrangements, which turned into a stressful experience. Ultimately, while there were standout features, the overall experience did not align with expectations.
Rooms
10.0
My room was larger than expected, very clean, and well-appointed. the modern bathroom featured a rain shower, adding a nice touch to the overall comfort.
Service
5.0
The service was notably lacking. Although some staff were friendly, others were dismissive and unhelpful, especially when it came to our airport pickup fiasco.
Location
9.0
The hotel's prime location is a significant advantage. I loved being within walking distance to the city center and the beautiful shores of Lake Zurich.
Dining
8.0
Breakfast had a fantastic spread, although I faced confusion regarding charges. The staff served well at the buffet, and my dining experiences were quite enjoyable.
Facilities
7.0
Despite the absence of a pool and some amenities being subpar, the internet access was fast and the gym facilities were good. However, housekeeping could have been more thorough.
Gemma
United Kingdom,
December
2024
7.0/10
My stay at Park Hyatt Zurich was truly nice, highlighted by the really good service and the central location that let me explore the city with ease. The breakfast spread was fantastic, featuring an amazing buffet and good menu options. However, I had a minor issue with the bathtub that lacked a shower screen, resulting in a bit of a mess. Overall, I would definitely come back because I really enjoyed my experience.
Rooms
8.0
I stayed in a junior suite, which was spacious and spotless with a luxurious feel. The decor was modern, but I did experience some noise from the loading zone outside, which could be a bit distracting.
Service
10.0
The staff was exceptionally warm and accommodating, especially the concierge who handled all my requests efficiently. They even assisted me with freshening up before check-in at 10 am, which was a huge plus.
Location
10.0
The hotel is perfectly located within walking distance to Bahnhofstrasse and some of Zurich's historic sites, which was fantastic for sightseeing without needing public transport.
Dining
9.0
Breakfast at the hotel was excellent. The dining area was beautiful, with great options on the buffet that made mornings enjoyable. The food quality was high, and there was plenty to choose from.
Facilities
8.0
The gym facilities were quite basic and small, but I appreciated the cleanliness and good maintenance of the hotel. The room service was prompt and offered great quality food, which made relaxing in my room easy.
Nathaniel
United Kingdom,
December
2024
6.6/10
I had high hopes for my stay at Park Hyatt Zurich, particularly given its premium price and brand reputation. Unfortunately, the service fell flat, with delays and unresponsive staff, and I found myself frustrated with the unexpected charges for services I thought were included. The location was prime, near both the lake and shopping, but the overall experience did not meet the luxury standard I anticipated.
Rooms
6.0
The room was spacious and clean, but the view was disappointing with only an office building in sight. Despite the size, I found the décor underwhelming for a luxury brand.
Service
5.0
Service was the biggest letdown during my stay. From the unhelpful front desk to repeated misunderstandings about transportation, I left feeling my concerns were not valued. The staff members weren't particularly friendly or accommodating.
Location
9.0
The hotel's location is a major plus, situated close to both the beautiful Lake Zurich and the famous Bahnhofstrasse shopping district, making it convenient for exploring the city.
Dining
7.0
While I appreciated the quality of breakfast and the food options, I was frustrated by being charged for meals that were meant to be included. The dining experience itself was good, but the pricing felt misleading.
Facilities
5.0
The hotel offers decent facilities, but it lacks standout features like a pool or impressive views. The gym was open 24 hours which is a plus, but overall the amenities felt average.
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Park Hyatt Zurich - City Center Luxury Hotel20.04
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21.04.2025